Need a hand?
Start here.

When SenseWho is released, the official App Store link will appear on the product page. For your security, do not install software from unofficial sources. While development continues, the page clearly displays an “In development” status.

SenseWho is designed for Apple platforms. Exact devices, minimum system versions, and regions will be published before release and shown on the App Store product page.

SenseWho's core experience is designed to work without a Luridge account. If a future synchronization or premium feature requires an account, we will explain this before use.

Check media volume, silent mode, and Bluetooth or AirPlay output. Confirm that another app can play audio, then fully close and reopen SenseWho. Some audio may require a network download before first playback.

If audio is downloading or streaming, check your network and temporarily disable Low Data Mode. For unstable Bluetooth, disconnect and reconnect the device. Also confirm that enough device storage is available.

Do not use immersive features while driving, operating machinery, or when continuous awareness of your surroundings is required. Keep headphone volume at a safe level and follow local laws and environmental requirements.

Low Power Mode, force-closing the app, or restarting the device may affect a timer. Update to the latest version and avoid force-closing SenseWho during a session. If it continues, record the steps and contact us.

Playback preferences, focus duration, and app settings are generally stored on device. In supported versions, relevant data may synchronize to your private iCloud container only after you enable iCloud.

If the current version supports iCloud, sign in to the same Apple Account on the new device and enable SenseWho's iCloud permission in system settings. Synchronization may take time. Without iCloud, local data generally does not transfer automatically.

On-device data may be removed when the app is uninstalled. Before uninstalling, confirm that data you need is saved using a supported synchronization or backup method. We generally cannot restore data that existed only on the device.

Use SenseWho's data-reset feature if available in your version, or uninstall the app to remove local data. Apple provides system controls for iCloud data. To request deletion of support information held by us, email our team.

Confirm that the device is signed in to the Apple Account used for the purchase, then choose Restore Purchases from the SenseWho purchase or settings screen if available. Reopen the relevant screen after App Store verification completes.

On iPhone or iPad, open Settings, tap your Apple Account, choose Subscriptions, and select SenseWho. Deleting the app does not cancel a subscription. Follow Apple's instructions before the renewal date.

Apple handles App Store transactions. Visit reportaproblem.apple.com, sign in with the Apple Account used for purchase, and submit a request. Apple determines the final outcome.

Check your Apple Account and network, then try Restore Purchases. If access is still unavailable, send the product version, purchase date, and issue description. Never send complete order credentials, card information, verification codes, or passwords.

Try updating SenseWho, restarting your device, confirming that enough storage is available, and updating the operating system. If the issue continues, email the app version, device model, system version, and reproduction steps.

Email hello@luridge.com with “SenseWho Support” in the subject. Include the expected result, what happened, and reproduction steps. Redact notifications, names, and other personal content from screenshots.

We generally need only the app version, device model, system version, and issue steps. We will not ask for your Apple Account password, verification code, complete payment information, or identity documents.